Similar to competing brands like Afterpay, or Zippay, Humm is an interest-free payment system, allowing you to buy now, and pay later. You can choose if you'd like to pay weekly or fortnightly over 10 weeks.
Q. How do I start?
A. Before your appointment, download the HUMM Pay App and sign up. You will need to enter your card details. Be sure that your card is further than 3 months of expiry, otherwise, they won't allow that card.
Q. How do I use it?
A. At the end of your service, you will bring up the app, already signed in and ready to go. You will need to request a bar code, which is essentially your ID for that transaction linked to your account. We will enter that bar code from our terminal end, then all you will need to do is accept the agreed amount you are paying for.
Q. Do I pay anything on the day?
A. HUMM Pay does require you to pay 20% of your total bill at your point of sale. Once the sale is though, it is then all processed through HUMM.
For any new clients, or larger colour or treatment services, we do require a $50-100 deposit to secure these appointments. We believe the best of people, but the reason for this is to cover a portion of our costs if someone was to not show up to their appointment without prior warning.
Q. How can I pay it?
A. You can either drop into the salon and pay cash or card. You can also pay over the phone by card. If you were planning on paying by HUMM, you can also pay your deposit that way. You will then put the rest of the amount through HUMM on the day of your appointment.
Q. Where is my money kept?
A. Similar to paying in instalments, once you have paid your valued amount, we will accredit that amount to your customer profile. That money will then follow you if you need to move your appointment.
Q. What are the terms and conditions?
A. We require 24 hours notice of cancellation/rescheduling to keep your deposit. If you need to cancel before 24 hours before your appointment, we can refund you your deposit. If you miss your appointment, you deposit will be absorbed.
Q. When do I need to pay it?
A. We require the deposit paid by 7 days before your appointment. If your appointment is within 7 days of booking, it should be paid upon booking.
If you're anything like us, you'll love having bookings at your fingertips. We have links on our Facebook, Instagram and website that send you straight to our booking system. We will then review your request, and let you know if we have needed to make any adjustments! Please be aware that your bookings are only requests, and we may need to make some changes to suit your service.
A. You can use your email or your email address to make an account. It should (but doesn't always if your current details don't match our system) link you to your pre-existing file in our system. Once you've booked once, you will be able to see your usual services for an easy booking process. Follow the prompts through the website, and make sure you call us if you are unsure of what to book the first time around! You will receive a confirmation or alteration email.
Q. What if I don't get any emails?
A. Please call the salon if you have not received any confirmations for your appointment. We love technology, but there is always room for mistakes or technical difficulties!